How long does it take to process and ship my order?

At Zaylod, we strive to ensure that you receive your jewellery as quickly as possible. We process, prepare and ship all orders within 24 business hours of purchase. Delivery time may vary depending on your location and during peak periods such as Christmas or special promotions. Please see our " Shipping and Delivery " section for more information.

What do I do if my order arrives with a problem?

If you receive a damaged product, one with a manufacturing defect or one that is not what you ordered, please contact us at help@zaylod.com as soon as possible. Our team will review your case and provide you with a quick solution, whether it be a replacement or compensation.

Do the jewels have a guarantee?

Our jewelry comes with a 1-year warranty against manufacturing defects. If you believe your jewelry has a problem, please contact us by sending a brief explanation and photographs of the product. Our team will review your case and advise you on the steps to follow. Please note that we are not responsible for damage caused by misuse, such as contact with chemicals or impacts.

Can I return a product?

For details and conditions, please visit our " Returns " section.

What materials are Zaylod jewelry made of?

At Zaylod we design exclusive, high-quality pieces plated in 24 or 18 carat gold, sterling silver and high-quality 316L stainless steel. Many of our jewels are handcrafted using the latest jewelry techniques.

How can I find out where my order is?

When your order is shipped, you will receive an email with a tracking number. Please make sure the email is not in your spam folder. You can use this number to track your order on our shipping company's website. If you have any questions, please do not hesitate to write to us.

What do I do if I have problems with my order?

If your order does not arrive within the estimated time or you need assistance, please contact us at help@zaylod.com . Our customer service team will be happy to help you and resolve any issues.

How can I take care of my jewelry?

In our " Jewelry Care " section, you'll find practical tips to keep your pieces in perfect condition. From storing them properly to cleaning them after each use, our tips will ensure your jewelry retains its shine and beauty for longer.

Do you have loyalty programs or promotions?

At Zaylod, we value our customers. That's why we offer exclusive promotions and special discounts on special dates. Plus, you can subscribe to our newsletter to receive the latest news and unique benefits.

What shipping methods are available?

We work with reliable courier companies to ensure that your jewelry arrives safely and quickly. During the purchase process, you can choose between standard or express shipping depending on your needs.