Returns

At ZAYLOD we strive to ensure excellence in each of our products. However, if you receive an item with a defect, factory defect or detect a shipping error attributable to us, we offer the following solutions:

Gift card compensation: We will issue you a gift card for the full value of the affected product, so you can use it for future purchases in our store.

Exchange for another item: If you prefer, you can choose to exchange the defective product for another item available in our catalogue.

Procedure for managing the return

To start the return process, you will need to inform us via email at devoluciones@zaylod.com with the following details:

• Reason for return: briefly explain whether it is a defect, fault or shipping error.
• Clear photographs of the product that show the defect or flaw.
• Order number associated with the product.

Once we receive your email and verify the information provided, our customer service team will contact you to guide you through the next steps.

Important conditions

• Products must be returned in their original condition, with no signs of use, and with all accessories or packaging included.
• This policy applies exclusively to defects, manufacturing defects or shipping errors. For returns for other reasons, please refer to our general returns policy.

At ZAYLOD, we value your trust and work to offer you exceptional service at every stage of your experience with us. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help!